Cookie Policy

Last updated July 29, 2024

This Cookie Policy explains how OpenPipe, Inc. ("Company," "we," "us," and "our") uses cookies and similar technologies to recognize you when you visit our website at  https://openpipe.ai ("Website") and its subdomains. It explains what these technologies are and why we use them in connection with our Services (as outlined in our Privacy Policy), as well as your rights to control our use of them.

What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Website owners widely use cookies to improve the performance of their websites and provide reporting information.

Cookies set by the website owner (in this case, OpenPipe, Inc.) are called "first-party cookies." Cookies set by parties other than the website owner are called "third-party cookies." Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., advertising, interactive content, and analytics). The parties that set these third-party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.

Why do we use cookies?

We use first- and third-party cookies for several reasons. Some cookies are required for technical reasons for our Website to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies enable us to track and target the interests of our users to enhance the experience on our Online Properties. Third parties serve cookies through our Website for advertising, analytics, and other purposes. This is described in more detail below.

How can I control cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Banner, available only for users from the EU. We determine if a user is from the EU based on the user’s timezone and browser language settings. The Cookie Consent Banner allows you to reject non-essential cookies. Essential cookies cannot be rejected as they are strictly necessary to provide you with services.

By clicking the “decline” button, our analytic tools stop using cookies for tracking users. If a user does not see the banner but still wants to change their preferences, they may manually disable cookies in browser settings. If you choose to reject cookies, you may still use our website, though your access to some functionality and areas of our website may be restricted.

The specific types of first- and third-party cookies served through our Website and the purposes they perform are described in the table below (please note that the specific cookies served may vary depending on the specific Online Properties you visit):

Analytics cookies:

These cookies assist us in analyzing and understanding the performance and usage of our services, including metrics like the number of users, their interactions, and the time spent on our services. You can disable these cookies if you prefer.

Name: ph_phc
Data processor: PostHog
Data controller: OpenPipe
Purpose: Analytics

Name: hubspot
Data processor: HubSpot
Data controller: OpenPipe
Purpose: Customer Support, Marketing

Name: hs / _hs
Data processor: HubSpot
Data controller: OpenPipe
Purpose: Customer Support, Marketing

Name: csrf.app
Data processor: HubSpot
Data controller: OpenPipe
Purpose: Customer Support, Marketing

Name: _conv
Data processor: HubSpot
Data controller: HubSpot through OpenPipe
Purpose: Customer Support, Marketing

Name: _hj
Data processor: Hotjar
Data controller: HubSpot through OpenPipe
Purpose: Analytics

Name: _gcl
Data processor: Google Ads
Data controller: HubSpot through OpenPipe
Purpose: Marketing

Name: _gcl
Data processor: Google Analytics
Data controller: HubSpot through OpenPipe
Purpose: Analytics

Name: _cf / cf
Data processor: Cloudflare
Data controller: HubSpot through OpenPipe
Purpose: Security

Necessary cookies:

These cookies are essential for the functioning of our services. They enable us to authenticate users and activate specific features within our services, including those related to security.

Name: sessionId
Data processor: OpenPipe
Data controller: OpenPipe
Purpose: User authentication

Name: next-auth / __Secure-next-auth / __Host-next-auth
Data processor: OpenPipe
Data controller: OpenPipe
Purpose: User authentication

Name: __stripe
Data processor: Stripe
Data controller: OpenPipe
Purpose: Payment processing

How can I control cookies on my browser?

As the means by which you can refuse cookies through your web browser controls vary from browser to browser, you should visit your browser's help menu for more information. The following is information about how to manage cookies on the most popular browsers:

• Chrome

• Internet Explorer

• Firefox

• Safari

• Edge

• Opera

In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit:

• Digital Advertising Alliance

• Digital Advertising Alliance of Canada

• European Interactive Digital Advertising Alliance

Where can I get further information?

To get more information, please email us at notices@openpipe.ai.